Answers about our gemstones, orders, wholesale support, shipping, returns, and custom cutting.
Most gemstones sold by Boda Gems are lab-created, synthetic, or man-made gemstones unless clearly stated otherwise.
We specialize in moissanite, lab-created ruby, lab-created sapphire, lab-created emerald, cubic zirconia, and other synthetic gemstones.
Lab-created gemstones are made in controlled environments using advanced technology. They can have similar chemical, optical, or physical properties to natural gemstones depending on the material, but they are not mined from the earth.
Natural gemstones are formed in nature and usually have different pricing, rarity, inclusions, and certification standards.
Gemstone color may appear different due to lighting, camera angle, screen settings, and batch differences.
We try our best to provide accurate photos and descriptions, but slight color variation is normal.
Some stones may include certificates or reports if stated in the product listing.
If you need certification for a specific order, please contact us before purchasing.
Yes. For certain products, we may be able to provide additional photos or videos before purchase, especially for higher-value or wholesale orders.
Yes. We support wholesale and bulk orders for jewelry designers, studios, resellers, and small jewelry businesses.
Please contact us with your product requirements and quantity for a quotation.
Custom cutting may be available for certain materials, shapes, sizes, and quantities. Please contact us before placing a custom order.
Depending on inventory and customer location, orders may ship from Wuzhou, China, Nanning, China, or Alhambra, California, USA.
Yes. We ship to many countries and regions worldwide.
International customers are responsible for customs duties, VAT, import taxes, and other local fees.
Shipping time depends on your location and selected shipping method. Estimated delivery time is usually:
Returns may be accepted within 14 days if the item is unused, undamaged, and in original condition.
Custom-cut stones, made-to-order items, modified stones, and certain wholesale orders may not be returnable.
Please read our Returns & Refund Policy before placing an order.
You can reach us through the following channels: