Privacy
Policy

Boda Gems respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit BodaGems.com, place an order, or contact us.

We are committed to protecting the privacy of our customers, trade partners, and website visitors. This policy applies to all personal data collected through our website and business operations.

We may collect the following information:

• Name — first name, last name
• Email address — for order communication and account management
• Phone number — for order coordination and customer service
• Billing address — for payment processing and invoicing
• Shipping address — for order delivery
• Payment information — processed by third-party payment providers; Boda Gems does not store full credit card details on our servers
• Order details — products ordered, quantities, specifications
• Communication records — messages, enquiries, and support requests
• Website usage data — pages visited, referring URL, interaction patterns
• IP address and browser information — for security and performance monitoring

We use your information to:

• Process and ship orders — including coordination with warehouses and shipping carriers
• Provide customer service — responding to questions, resolving issues, and offering support
• Send order confirmations and tracking updates — keeping you informed throughout the delivery process
• Respond to questions and requests — addressing enquiries about products, pricing, and services
• Prevent fraud and improve website security — protecting both our customers and our business
• Improve our products, services, and website experience — using usage data to enhance your experience
• Send marketing emails — product updates, promotions, and wholesale offers (only if you choose to subscribe)

We do not sell your personal information.

We may share necessary information with trusted third parties, including:

• Payment processors — for secure payment handling
• Shipping carriers — for order delivery and tracking
• Warehouse and fulfillment partners — for order processing and dispatch
• Website hosting providers — for site performance and security
• Email service providers — for transactional and marketing communications
• Legal or regulatory authorities — when required by law

These parties only receive information needed to perform their services.

Cookies. Our website may use cookies and similar technologies to improve website performance, remember user preferences, analyze traffic, and support marketing functions.

You can disable cookies through your browser settings, but some website features may not work properly.

Email Marketing. If you subscribe to our newsletter or marketing emails, we may send you product updates, promotions, gemstone information, or wholesale offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Security. We take reasonable steps to protect your personal information. However, no method of online transmission or electronic storage is completely secure. By using our website, you understand and accept this risk.

International Customers. Because we serve customers worldwide and operate with support in China and the United States, your information may be processed or stored in different countries or regions. By using our website, you agree to the transfer and processing of your information as described in this policy.

Depending on your location, you may have rights to:

• Access your personal data and obtain a copy
• Correct inaccurate or incomplete data
• Delete your personal information
• Restrict the use of your personal information

To make a privacy request, please contact us at [email protected].

We may update this Privacy Policy from time to time. The latest version will always be posted on this page. By continuing to use our website after changes are posted, you agree to the updated policy.

For privacy-related questions, please contact:

Boda Gems
Email: [email protected]
Website: www.bodagems.com