HomeShipping Policy
Logistics

Shipping
Policy

Global shipping from China and the United States depending on inventory and destination.

Overview

How we ship
your order

Boda Gems ships orders to customers worldwide. Depending on inventory availability, customer location, and product type, orders may be shipped from Wuzhou, China, Nanning, China, or Alhambra, California, USA.

1–3
Business days processing
40+
Countries served
01
Order Confirmed & Processed
Most in-stock orders are processed within 1–3 business days after payment is confirmed. For custom-cut stones, large wholesale orders, or products that require additional preparation, processing time may take longer. We will contact you if extra time is needed before shipment.
02
Shipped & Tracked
We may use different shipping carriers depending on the destination and order value, including USPS, UPS, FedEx, DHL, EMS, China Post, and other international logistics providers. Once shipped, tracking information will be sent to your email. Please allow 24–72 hours for tracking to update.
03
Customs & Duties
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. Boda Gems is not responsible for delays caused by customs procedures or unpaid import fees. Your order may be shipped from China or the US depending on inventory location, delivery address, order quantity, and logistics considerations.
04
Delivery & Support
Delivery times are estimates only and may be affected by customs, local postal delays, holidays, weather, or circumstances beyond our control. If your package appears delayed or lost, contact us at [email protected]. Please ensure your shipping address is accurate — orders returned due to incorrect addresses may incur additional shipping costs.
Delivery Times

Estimated delivery times

Shipping Method Estimated Time Details
US Domestic 3–7 business days From Alhambra, CA
International Standard 7–20 business days Varies by destination
International Express 3–10 business days DHL / FedEx / UPS
Delivery times are estimates only and may be affected by customs inspection, local postal delays, holidays, weather, or other circumstances beyond our control. If you have a special shipping requirement, please contact us before placing your order.