HomeReturns & Refund Policy
Returns & Refunds

Returns &
Refund Policy

Clear return guidelines for loose stones, custom orders, wholesale orders, and damaged items.

Our Promise

Confident
purchasing

We want customers to feel confident when purchasing from Boda Gems. If there is an issue with your order, please contact us and we will do our best to help.

14
Day Return Window
Eligible Returns
What can be returned

You may request a return within 14 days after receiving your order. To be eligible for a return, the item must be:

  • Unused
  • Undamaged
  • In its original condition
  • Returned with original packaging, labels, certificates, or accessories if included

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Damaged, Wrong, or Missing Items. Please inspect your order as soon as it arrives. If you receive a damaged item, wrong item, or missing item, please contact us within 3 days of delivery and provide your order number, photos or videos of the item and packaging, and a clear description of the issue. We may offer a replacement, refund, partial refund, or store credit depending on the situation.

Color and Size Variation. Gemstones may appear slightly different in photos due to lighting, screen settings, camera angle, and natural differences between batches. For lab-created and synthetic gemstones, slight variations in color, size, cut, and measurement may occur unless exact tolerance is specifically confirmed before purchase. These normal variations are not considered product defects.

Non-Returnable
What cannot be returned

The following items are generally not eligible for return:

  • Custom-cut gemstones
  • Custom orders or made-to-order items
  • Wholesale bulk orders that were specially prepared
  • Items damaged after delivery
  • Items that have been set into jewelry
  • Items altered, polished, recut, drilled, engraved, or modified by the customer
  • Clearance or final-sale items, if marked as such
Process
How to initiate a return
1
Contact us within 14 days
Email [email protected] with your order number and reason for return. We respond within 1 business day.
2
Receive return approval
We will review your request and provide return shipping instructions. Returns sent without prior approval may not be accepted.
3
Ship the item back
We recommend using a trackable shipping method. Boda Gems is not responsible for returned packages lost in transit. Return shipping costs are borne by the customer unless the return is due to a Boda Gems error.
4
Refund processed
After we receive your returned item, we will inspect it to confirm its condition. If the return is approved, a refund will be issued to your original payment method within 5–10 business days. Original shipping fees may not be refundable unless the return is due to our error.

Exchanges. Exchanges may be available depending on inventory. Please contact us at [email protected] before requesting an exchange.